How it works

How it works

Orana Pulse combines a conversational AI caller with our proprietary analytics backend to deliver a live NPS and issue heatmap for your business.

1) Call & Converse

The agent greets guests, verifies details, and asks adaptive questions that feel natural.

2) Understand

Audio is transcribed, scored for sentiment, and clustered into themes in real time.

3) Act

Dashboards, alerts, and integrations push issues to the right team instantly.

Data In

  • CSV upload or API sync of recent stays / customers
  • Auto-scheduling: post-stay, post-support, loyalty touchpoints
  • Opt-out and compliance controls

Data Out

  • NPS with trends, cohorts, and drivers
  • Alerting & tickets: email, Slack, Teams, Zendesk
  • Exports & BI-friendly schema

Integration Ready

REST API & webhooks available.
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