FAQ
Is the agent human or AI?
AI, designed to sound natural and respectful—and to handle edge cases with smart fallbacks.
How soon until we see NPS?
Within hours of launch. Most teams see stable signals within 7–14 days.
Can we control questions?
Yes. Start with our battle‑tested script and customize by segment and language.
What about compliance?
DNC compliance, opt‑out on call, consent logging, and data retention controls.
Do you integrate with our tools?
We support email, Slack, Teams, Zendesk, and webhooks for anything else.
How is NPS calculated?
Standard 0–10 promoter score, with detractor themes and driver analysis layered on top.